FedEx Indirect Signature service is to obtain a signature from someone at delivery address, or from a neighbor, building manager, anyone in that address location. The recipient can sign a FedEx door tag authorizing release of the package without anyone present.  This service is for residential address only.  We are currently using this for home delivery. 
FedEx Direct Signature service is to obtain a signature from someone at the delivery address. We are currently using this for office delivery.
Please email customer service if you would like a tracking number to track your package.